Terms of Service

Marketplace Role

KAILA helps clients and providers find each other, compare offers, coordinate work, and keep job records. Providers are independent service providers, not KAILA employees.

User Responsibilities

Use accurate information, communicate respectfully, honor accepted offers, avoid unsafe or illegal work, and do not use KAILA to harass, scam, spam, impersonate, or mislead others.

Jobs, Offers, And Completion

Clients choose providers from submitted offers. Providers should state price, schedule, and scope clearly. Completion, revision, dispute, and rating flows must be used honestly.

Location, Navigation, And Contact

Users should pin accurate job or provider locations only when they are authorized to share them. Navigation, route distance, calls, and messages are coordination tools; users remain responsible for safe travel, lawful conduct, and verifying final job details.

Safety And Moderation

KAILA may review reports, block abusive behavior, restrict accounts, remove unsafe content, or preserve records needed to investigate disputes and protect users.

Ratings

Ratings should describe real job experiences. False, abusive, or retaliatory reviews may be investigated by support.

Validation And Staff Use

Staff and admins must record validation surveys, provider interviews, support notes, and moderation actions accurately. They must not use KAILA data for unrelated personal purposes.

Limitations

The pilot is provided as-is and may change as KAILA validates local marketplace operations. KAILA is not responsible for independent provider workmanship, pricing, or offline conduct, but support will help document and triage disputes.

Account Changes

KAILA may suspend or remove accounts that violate these terms. Users may request account deletion, subject to safety and operational record retention.